Featured > SaltMoney.org
Increasing product value through better user experience and expanding a design language.
SALT (saltmoney.org) is a free, nonprofit–backed educational program founded by the American Student Assistance. Their mission is to help every student who wants a college degree to get it in a financially responsible way. As part of their product offering, SALT provides a free, live, phone–support service to guide borrowers through the process of choosing a repayment method.
While working with a borrower services specialist, callers originally were directed to a federal government web site for information. Removing account holders from the SALT was not optimal, nor was the lack of control over the content provided.
To keep users on the SaltMoney.org site and improve how information was presented a repayment navigator tool was created. The new web app illustrated options best suited to a borrower's financial state, provided plan comparisons and showed how payments could fluctuate over a period of time. Ultimately it made the job of the Borrower Services Team that much easier.
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